Frequently Asked Questions

Answer

If mobile deposit is missing, please go to Settings and Mobile Deposit Enrollment or call 1.866.398.7226.

Answer

Some providers may send this alert even when you’ve logged in normally—especially if you've selected “Remember Me” on a device. If you're unsure about the activity, contact your provider to confirm.

Answer

You can dispute debit card transactions in Online Banking by selecting the transaction and clicking Dispute Transaction. For ACH disputes, call us directly—these may require a signed e-sign form. You’re also encouraged to contact the merchant to resolve issues. Multiple transactions can be disputed at once.

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Digital Banking At Extraco

Check account balances. Make mobile deposits. Automate bill pay. There are a variety of ways to bank without ever having to visit a branch!

Mobile Deposit

Deposit a check, anytime, anywhere! Simply open your Extraco eBank app, select the mobile deposit feature, enter the check amount, take a photo of the front and back of the check, and submit.

Mobile Wallet Payments

There are so many ways to pay, send and receive money with your Extraco Banks account. Connect your Extraco debit card to Apple Pay®, Google Pay®, or Samsung Pay® or use popular money transfer apps like Venmo, PayPal and Cash App.

Locations

Bank Branch
  • Curbside Delivery
  • Handicapped Access
  • Home Loans Specialists
  • Safe Deposit Box

1700 North Valley Mills Drive
Waco, TX 76710
United States

Lobby Hours
Currently closed
Hours Today:9:00 am - 4:00 pm
Drive-Thru Hours
Currently open!
Hours Today:8:00 am - 5:30 pm

Bank Branch
  • Handicapped Access

2501 TX-36 Bus
Gatesville, TX 76528
United States

Lobby Hours
Currently closed
Hours Today:9:00 am - 4:00 pm
Drive-Thru Hours
Currently open!
Hours Today:8:00 am - 5:30 pm

Bank Branch
  • Curbside Delivery
  • Handicapped Access
  • Home Loans Specialists

2706 S. Texas Ave.
Bryan, TX 77802
United States

Lobby Hours
Currently closed
Hours Today:9:00 am - 4:00 pm
Drive-Thru Hours
Currently closed
Hours Today:9:00 am - 4:00 pm

Resources

ICYMI: November Bank & Brews | Digital Marketing 101

The November edition of our Bank & Brews virtual workshop series was all about Digital Marketing in the era of COVID-19 and beyond. The workshop was led by Gordon Law, President of Swimming Duck, a marketing agency based out of Dallas. Gordon is also a professor at SMU where he teaches marketing and digital media. He has over 40 years of marketing and advertising experience and is a great friend of Extraco Banks. We were thrilled to have him lead our final virtual workshop of 2020. 

How Mobile Banking Can Ease Your Back-to-School Stress

Mobile banking is a great way to complement a hectic schedule and keep your finances on track without adding stress. By leveraging the features mentioned above, you can keep track of your money and bank accounts and focus more on what truly matters — supporting your child throughout the new school year.