Extraco Banks' online and mobile banking features offer you access to your accounts anytime, anywhere.
By using online and mobile banking, you can:
- View your balance
- Look at account activity
- Transfer funds
- Pay bills
- Make deposits
- Set up alerts
- Send payments to people
- & so much more!
Frequently Asked Questions
How to Enroll in Online Banking
You can enroll in online banking by calling our Customer Care Center, 1.866.398.7226, or by submitting this website form. You will be provided with an Online User ID and a temporary password which will need to be changed while logging into the full site. Once you've enrolled in online banking, you can use the same credentials to set up your mobile banking.
Is there a self-reset option for online banking?
Yes! Once successfully logged in, navigate to the options tab. You will then scroll halfway down until you see the “Password Reset Question”, to which you will edit your own question. Right below that, in the “Password Reset Answer”, you will need to edit your own answer to your reset question. Once both fields are filled in, scroll down to the bottom and select the green SUBMIT button.
How do I set up Bill Pay?
Extraco’s online bill pay allows you to make one-time or recurring payments through your E-Bank.
1. Sign up for online banking
Stop by one of our financial centers and ask a Relationship Banker to set you up with an online banking user ID and password.
2. Go to your Extraco Bill Pay Log in using your Extraco user ID and password
Select “Bill Pay” at the top of your screen.
3. Add your payees under the “Payees” tab
Choose “Add a Payee” to set up your payments. Simply follow the prompts to add an individual, business, or financial institution.
4. Schedule your payments under the “Payments” tab
You have the option of sending a payment as a single one-time payment, or setting your recurring payments to be sent automatically. Once payments are scheduled, you can manage them by selecting “Scheduled Payments” under the “Payments” tab.
Need help enrolling? Complete this form and an Extraco Relationship Banker will be in touch with you shortly.
How can I transfer money to another account online?
If you are transferring funds to one of your existing accounts:
From the E-Bank tab, select "Transfers", then select New. You will be able to choose the "Transfer funds from" account and the "Transfer funds to" account with the drop-down options. You will also be able to select the date for the transfer to take place and the frequency (One Time, Weekly, Bi-Weekly, Semi-Monthly, Monthly).
How to Set Up Mobile Deposit
To request mobile deposit, when successfully logged into the Extraco eBank Mobile Application, from the home screen, select the three horizontal lines on the top left. You will then select “Deposit Check”. Then, check the box next to the account that you wish to deposit checks for mobile deposit going forward, then select the green ENROLL.
How do I update my phone number for Mobile Banking?
You will need to contact Extraco Customer Care so that a Relationship Banker can reset your mobile phone number to be updated for the Extraco eBank Application. Once reset, you will be able to login with your credentials (online banking User ID, Password). It will prompt you to enter a contact email address and phone number to which you will then enter your new or existing phone number to receive the verification code to complete the login.