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Frequently Asked Questions

Log in, go to Settings > Payments & Transfers, then choose the account to pay from, select your loan, enter the amount, and choose the payment type.

Make a loan payment

You can dispute debit card transactions in Online Banking by selecting the transaction and clicking Dispute Transaction. For ACH disputes, call us directly—these may require a signed e-sign form. You’re also encouraged to contact the merchant to resolve issues. Multiple transactions can be disputed at once.

Login

Yes. Once you have successfully logged in, go to Settings/Security Preferences/Change Login ID.

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Digital Banking At Extraco

Check account balances. Make mobile deposits. Automate bill pay. There are a variety of ways to bank without ever having to visit a branch!

Cashback+

Every day you make purchases, from groceries to gas. With CashBack+ from Extraco Banks, get instant cash back, up to 20%, just for buying what you already do. Browse personalized offers, purchase gift cards, and enjoy savings.

eBank Features

As an Extraco customer, you have access to solutions integrated into your eBank that can help you reach your financial goals. Learn more about the resources available to you!
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Locations

Bank Branch
  • Curbside Delivery
  • Handicapped Access
  • Online Appointment Scheduling
  • Saturday Hours (Drive-Thru Only)

1002 W. Central Texas Expy
Killeen, TX 76541
United States

254.200.3600
Directions
Lobby Hours
Currently open!
Hours Today:9:00 am - 5:00 pm
Drive-Thru Hours
Currently open!
Hours Today:8:00 am - 6:00 pm

Bank Branch
  • Handicapped Access

2501 TX-36 Bus
Gatesville, TX 76528
United States

254.774.5500
Directions
Lobby Hours
Currently open!
Hours Today:9:00 am - 5:00 pm
Drive-Thru Hours
Currently open!
Hours Today:8:00 am - 5:30 pm

Bank Branch
  • Curbside Delivery
  • Handicapped Access
  • Home Loans Specialists

2706 S. Texas Ave.
Bryan, TX 77802
United States

979.823.8810
Directions
Lobby Hours
Currently open!
Hours Today:9:00 am - 4:00 pm
Drive-Thru Hours
Currently open!
Hours Today:9:00 am - 4:00 pm
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Resources

Virtual Assistants in Banking: Get Fast Answers to Banking Questions

You’re already familiar with the concept of a virtual assistant. Chat bots and virtual assistants have been around for a while, but they aren’t always as helpful as we’d like them to be. Newer technology, however, has improved this to provide you with the best answers to some of the most common questions we receive. You may have a question that falls outside the norm. Never fear! Our brand new chat feature also helps you to reach a real Extraco Relationship Banker to streamline the process from question to solution.
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