Virtual Assistants in Banking: Get Fast Answers to Banking Questions

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Posted On: January 18, 2022
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We’ve all experienced the lines at the bank during our lunch break or on our way home. One day, you walk into the bank to inquire about a loan or credit card. Perhaps you just want to ask a few questions about your account. When you walk in, the place is flooded with people waiting in line. It doesn’t matter if you have 15 minutes left on your lunch break or you’ve just finished a long day at the office. Your time is valuable, and your goal is to get into and out of the bank quickly.

What if there was another way to get all your burning questions answered while saving you a trip to the branch or call for assistance?

You’re already familiar with the concept of a virtual assistant. Chatbots and virtual assistants have been around for a while, but they aren’t always as helpful as we’d like them to be. Newer technology, however, has improved this to provide you with the best answers to some of the most common questions we receive. You may have a question that falls outside the norm. Never fear! Our brand new chat feature also helps you to reach a real Extraco Relationship Banker to streamline the process from question to solution. 

A New Virtual Assistant at Your Fingertips 

Meet “Gabby,” our new virtual banking assistant who can answer all the most common banking questions 24 hours a day, seven days a week.

When you open a chat with Gabby, one of the first prompts you see is a list of topics. Simply choose from the category that interests you. You can choose from many topics: 

Next, you’ll receive a prompt that helps us focus more on what you need, whether that’s unlocking your account, reporting a lost debit card, or questions about business banking. Gabby can answer them all. If there’s something more specific you need an answer for, you always have the option to speak with a live banker during regular business hours. 

Why Try Gabby Today?

A personalized banking experience matters to everyone. In fact, 20-25% of consumers prefer to open a new account online, according to a survey by PwC, a global network of firms that provides accounting, tax and consulting services to businesses. AI virtual assistants like Extraco’s Gabby offer a more personalized experience and learn from each and every conversation. They are able to streamline the process from question to solution or problem to resolution.   

Save Time with Gabby

Chatting with an AI virtual assistant like Gabby can save you a bundle of time, which is especially important today when we are busier than ever. Getting your questions answered while you’re on the go is vital to our busy lives.   You could call us anytime during regular business hours, or you could visit our website and open that chat bubble to find the answer you need immediately. You’ll quickly get the solution you need, with no more waiting for someone to answer the phone. Gabby also offers you more convenience, because it will respond to your questions any time of day. 

Avoid Lines at Your Local Branch 

Gabby is live and is ready to help you today, or as soon as you need help. That means no more waiting in long lines to get fast answers to your burning questions. You don’t even have to call and wait in the customer service queue to get answers. Simply visit our website and click on the chat bubble in the lower right corner to chat with Gabby.  

Stay Safe During Times of Uncertainty 

Gabby matters because you matter to us. It’s not just about the lines at your local branch, it’s also about keeping you safe during this time of uncertainty. The coronavirus brought many challenges and frustrations for the country and the world. Some parts of the country are still experiencing outbreaks, restrictions, and even closures. Using a virtual assistant like Gabby allows us to meet your needs while you stay safe.

Virtual assistants in banking offer a more personalized solution to meet your needs, regardless of the day or hour. It’s also a great way to shave time off an already busy schedule while still getting your banking questions answered.

Efficiency is one key to providing you with the best banking experience possible. Wait less and spend more time doing activities that matter to you. You can spend time with family, friends, or even some much-needed time for yourself.

Chat with Gabby to get the most common banking questions answered fast. 

 

Sources: https://www.pwc.com/us/en/industries/banking-capital-markets/library/digital-banking-consumer-survey.html