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Coronavirus: Latest Updates From Extraco Banks

Your health and safety is our first priority.

Contact Us | Find an ATM/Drive-Thru

 

A Letter From our Chief Executives

Our mission - to build people, businesses, and communities - has never been more critical than at a time like this.  Find a special message here from Chief Executives, Boyce Brown, and Doug Streater.

 


 

Branch Reopenings

In response to customer feedback and local government guidelines, Extraco’s market hub branch lobbies have reopened, which include South 31st, Killeen, Belton, Waco-Bosque, Hamilton, Harker Heights and Gatesville. Branch lobbies are only re-opening for service transactions, while withdrawals and deposits will continue to be serviced through drive-thru only.

Extraco Banks has reserved lobby use for Seniors 65 or older from 9:00am–10:00am. If you are not a senior, please use our drive-thru to complete your transaction from 9:00am-10:00am. Thank you for helping to keep our community safe!

 


 

Financial Soundness

Our corporate leadership value, “Soundness First” means stability for our customers and community. Extraco has survived and thrived in depressions, recessions, and economic shocks for over 100 years.  Learn More

Payment Solutions

In an effort to provide relief to our customers who have been financially impacted by the pandemic, Extraco Banks is dedicated to providing additional support during this time.  To speak to someone regarding your payment options, please click here.

For immediate assistance please call:

  • Home loans
    Caye Caves • 254.761.2446.• Mon - Fri: 8am - 5pm
  • Auto and personal loans, debit card assistance
    Call Center • 866.398.7226 • Mon - Fri: 7am - 11pm, Saturday: 8am - 5pm, Sunday: 9am - 5pm
  • Credit card
    Elan Financial Services • 800.558.3424 • 24/7

 


 

Ways to Bank

We have several ways for our customers to bank with Extraco amid lobby closures.

Alternate Channels to Bank

 

 

 

 

 

 

 

 

 

 

 

 
 
 
 
 
 
 
Mobile Banking

Mobile banking is the only way to go when you’re on the go. Check your balance, make a deposit, pay a person, pay your bills and set up alerts securely and easily through our mobile banking app.

Learn More

 

Voice Activated Banking

Own an Alexa-enabled device?  Pay your bills, send money to friends, review scheduled payments & payment history, and more!  All without lifting a finger.

Learn More

 


 

Access to Your Savings Account Funds

On April 24th, the Federal Reserve Board announced an interim final rule to amend Regulation D (Reserve Requirements of Depository Institutions) to delete the six-per-month limit on convenient transfers from the "savings deposit" definition. The interim final rule allows depository institutions immediately to suspend enforcement of the six transfer limit and to allow their customers to make an unlimited number of convenient transfers and withdrawals from their savings deposits at a time when financial events associated with the coronavirus pandemic have made such access more urgent.

 


 

Your Business

We know this is a difficult time for many businesses. Extraco is dedicated to providing your business with up-to-date resources regarding the financial impact of the pandemic.

For guidance on government and local assistance, please visit the SBA.gov website.

To view the U.S Chamber Emergency Loans Small Business Guide and Checklist, click here.

For information on how the pandemic has affected your specific industry or broad sector, please click here.

 


 

Your Investments

While the economy has been recently challenged due to the pandemic, the Extraco Wealth & Trust team is actively monitoring the situation and your valuable investments. As the oldest trust company in central Texas, we have weathered and overcome a wide range of market conditions throughout the past 70 years. We’re confident that our team’s experience will guide us during this time. 

For more information on market impact please click here.

To set up a financial planning appointment, please click here.

 


 

Beware of Scams

In the midst of stressful situations, it is not uncommon for thieves to take advantage of people's fear and distraction. Stay briefed on the latest scams,  and learn about measures you can take to protect yourself.  Learn More

 


 

Quick Resources
 

Get The Extraco eBank App

Check your balance, pay bills, transfer funds, and deposit checks, anytime, anywhere.

Download the Extraco Banking app from Apple's App Store
Get the Extraco Banking app on Google Play
Extraco Bank Mobile App on an Android
Extraco Bank Mobile App on an Apple Device