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Coronavirus: Latest Updates From Extraco Banks

Your health and safety is our first priority.

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A Letter From our Chief Executives

Our mission - to build people, businesses, and communities - has never been more critical than at a time like this.  Find a special message here from Chief Executives, Boyce Brown, and Doug Streater.


Economic Impact Payments

Checking Payment Status

As the U.S. Treasury begins sending out the 2nd round of Economic Impact Payments, it's important for you to have the right tools and resources to check the status of your payment. The IRS has created a portal for Americans to use to determine when and where stimulus checks will be deposited. If the portal says "Payment Status Not Available" or any other error message, please refer to the IRS Economic lmpact Payment Information Center.

Track Your Payment

Tracking Your Deposit

If your stimulus payment is eligible for direct deposit and your payment status is processing or complete, please use the following tools for the quickest and easiest way to review your balance and account transactions: 

Do you want to be alerted when your stimulus funds are deposited into your account? Set up email & text alerts.

Please remember that Extraco Banks is unable to troubleshoot issues related to receiving stimulus payments as they come directly from the United States Treasury. Please refer to the official IRS website for any questions regarding your payment. 


Branch Closings & Reopenings

On Wednesday, March 10th, we reopened the majority of our branch lobbies. We will continue to take precautions to keep our customers and employees safe such as frequent cleaning, employees wearing masks, hand sanitizer at entrances and continuing to practice social distancing.

Branch Lobbies Now Open:
  • Belton
  • Bryan
  • College Station
  • Gatesville
  • Georgetown
  • Hamilton
  • Harker Heights
  • Killeen
  • Temple: S. 31st
  • Waco: Bosque
  • Waco: Midway

Waco: Downtown, Temple: Downtown, McGregor and Copperas Cove lobbies will remain closed at this time.

Curbside Delivery and appointments are still available! 


Financial Soundness

Our corporate leadership value, “Soundness First” means stability for our customers and community. Extraco has survived and thrived in depressions, recessions, and economic shocks for over 100 years.  Learn More


Payment Solutions

In an effort to provide relief to our customers who have been financially impacted by the pandemic, Extraco Banks is dedicated to providing additional support during this time.  To speak to someone regarding your payment options, please click here.

For immediate assistance please call:

  • Home loans
    Caye Caves • 254.761.2446.• Mon - Fri: 8am - 5pm
  • Auto and personal loans, debit card assistance
    Call Center • 866.398.7226 • Mon - Fri: 8am - 11pm, Saturday: 9am - 12pm, Sunday: Closed
  • Credit card
    Elan Financial Services • 800.558.3424 • 24/7

Ways to Bank

We have several ways for our customers to bank with Extraco amid lobby closures.

Alternate Channels to Bank
Mobile Banking

Mobile banking is the only way to go when you’re on the go. Check your balance, make a deposit, pay a person, pay your bills and set up alerts securely and easily through our mobile banking app.

Learn More

Voice Activated Banking

Own an Alexa-enabled device?  Pay your bills, send money to friends, review scheduled payments & payment history, and more!  All without lifting a finger.

Learn More


Access to Your Savings Account Funds

On April 24th, the Federal Reserve Board announced an interim final rule to amend Regulation D (Reserve Requirements of Depository Institutions) to delete the six-per-month limit on convenient transfers from the "savings deposit" definition. The interim final rule allows depository institutions immediately to suspend enforcement of the six transfer limit and to allow their customers to make an unlimited number of convenient transfers and withdrawals from their savings deposits at a time when financial events associated with the coronavirus pandemic have made such access more urgent.


Your Business

We know this is a difficult time for many businesses. Extraco is dedicated to providing your business with up-to-date resources regarding the financial impact of the pandemic.

For guidance on government and local assistance, please visit the website.

To view the U.S Chamber Emergency Loans Small Business Guide and Checklist, click here.

For information on how the pandemic has affected your specific industry or broad sector, please click here.


Your Investments

While the economy has been recently challenged due to the pandemic, the Extraco Wealth & Trust team is actively monitoring the situation and your valuable investments. As the oldest trust company in central Texas, we have weathered and overcome a wide range of market conditions throughout the past 70 years. We’re confident that our team’s experience will guide us during this time. 

For more information on market impact please click here.

To set up a financial planning appointment, please click here.



Quick Resources




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