Mobile & Online FAQs
Customers can enroll in online banking by speaking with Customer Service and verifying additional questions. They will be provided with their Online User ID and temporary password which will need to be changed while logging into the full site. Customers can also enroll/request online banking if they happen to stop by the drive-thru during the COVID-19 process with ID verification.
To request for mobile deposit, when successfully logged into the Extraco eBank Mobile Application, from the home screen, select the three horizontal lines on the top left. You will then select “Deposit Check”. Then, check the box next to the account that you wish to deposit checks for mobile deposit going forward, then select the green ENROLL.
Yes, you can. You can request a temporary increase by calling a customer service Relationship Banker at 254-774-5501, or by making the request as you are stopping by a local branch.
You can order a new debit card over the phone by speaking with a customer service Relationship Banker. Please ensure that the address on file is correct as this could delay any debit card order. You can also reorder a replacement for your debit card through the Extraco eBank Mobile Application. Simply log in, scroll to “Manage Cards”, click on your card, and select “Reorder Card”. Please note that there is an option of Expedited Delivery with a $40 fee charged to the account holder to pay the parcel.
Yes! Once successfully logged in, navigate to the options tab. You will then scroll halfway down until you see the “Password Reset Question”, to which you will edit your own question. Right below that, in the “Password Reset Answer”, you will need to edit your own answer to your reset question. Once both fields are filled in, scroll down to the bottom and select the green SUBMIT button.
It may just be pending for approval. You can contact a customer service Relationship Banker to submit the approval, or you can have a branch Relationship Banker reach out to customer service while you are visiting a local branch for the approval.