Mobile & Online FAQs

Frequently Asked Questions
How do I enroll in online banking?
Answer

Customers can enroll in online banking by speaking with Customer Service and verifying additional questions. They will be provided with their Online User ID and temporary password which will need to be changed while logging into the full site. Customers can also enroll/request online banking if they happen to stop by the drive-thru during the COVID-19 process with ID verification.

How do I request mobile deposit?
Answer

To request for mobile deposit, when successfully logged into the Extraco eBank Mobile Application, from the home screen, select the three horizontal lines on the top left. You will then select “Deposit Check”. Then, check the box next to the account that you wish to deposit checks for mobile deposit going forward, then select the green ENROLL.

Can I raise my mobile deposit limits?
Answer

Yes, you can. You can request a temporary increase by calling a customer service Relationship Banker at 254-774-5501, or by making the request as you are stopping by a local branch.

My branch doesn't create debit cards on-site. How do I order a debit card?
Answer

You can order a new debit card over the phone by speaking with a customer service Relationship Banker. Please ensure that the address on file is correct as this could delay any debit card order. You can also reorder a replacement for your debit card through the Extraco eBank Mobile Application. Simply log in, scroll to “Manage Cards”, click on your card, and select “Reorder Card”. Please note that there is an option of Expedited Delivery with a $40 fee charged to the account holder to pay the parcel.

Is there a self reset option for online banking?
Answer

Yes! Once successfully logged in, navigate to the options tab. You will then scroll halfway down until you see the “Password Reset Question”, to which you will edit your own question. Right below that, in the “Password Reset Answer”, you will need to edit your own answer to your reset question. Once both fields are filled in, scroll down to the bottom and select the green SUBMIT button.

I requested bill pay, but it's not showing up. Why?
Answer

It may just be pending for approval. You can contact a customer service Relationship Banker to submit the approval, or you can have a branch Relationship Banker reach out to customer service while you are visiting a local branch for the approval.

Frequently Asked Questions by Category

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Apple Pay FAQs
Apple Pay FAQs
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Business FAQs
Business FAQs
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Checking FAQs
Checking FAQs
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COVID-19 FAQs
COVID-19 FAQs
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Fraud Alert FAQs
Fraud Alert FAQs
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Insurance FAQs
Insurance FAQs
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International Travel FAQs
International Travel FAQs
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Mobile & Online FAQs
Mobile & Online FAQs
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Family moving into new house
Mortgage FAQs
Mortgage FAQs
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Wealth & Trust FAQs
Wealth & Trust FAQs