Mobile & Online FAQs

Frequently Asked Questions
How do I enroll in online banking?
Answer

Customers can enroll in online banking by speaking with Customer Service and verifying additional questions. They will be provided with their Online User ID and temporary password which will need to be changed while logging into the full site. Customers can also enroll/request online banking if they happen to stop by the drive-thru during the COVID-19 process with ID verification.

How do I request mobile deposit?
Answer

To request for mobile deposit, when successfully logged into the Extraco eBank Mobile Application, from the home screen, select the three horizontal lines on the top left. You will then select “Deposit Check”. Then, check the box next to the account that you wish to deposit checks for mobile deposit going forward, then select the green ENROLL.

My branch doesn't create debit cards on-site. How do I order a debit card?
Answer

You can order a new debit card over the phone by speaking with a customer service Relationship Banker. Please ensure that the address on file is correct as this could delay any debit card order. You can also reorder a replacement for your debit card through the Extraco eBank Mobile Application. Simply log in, scroll to “Manage Cards”, click on your card, and select “Reorder Card”. Please note that there is an option of Expedited Delivery with a $40 fee charged to the account holder to pay the parcel.

Is there a self reset option for online banking?
Answer

Yes! Once successfully logged in, navigate to the options tab. You will then scroll halfway down until you see the “Password Reset Question”, to which you will edit your own question. Right below that, in the “Password Reset Answer”, you will need to edit your own answer to your reset question. Once both fields are filled in, scroll down to the bottom and select the green SUBMIT button.

I requested bill pay, but it's not showing up. Why?
Answer

It may just be pending for approval. You can contact a customer service Relationship Banker to submit the approval, or you can have a branch Relationship Banker reach out to customer service while you are visiting a local branch for the approval.

How do I set up Bill Pay?
Answer
Extraco’s online bill pay allows you to make one-time or recurring payments through your E-Bank.

1. Sign up for online banking

Stop by one of our financial centers and ask a Relationship Banker to set you up with an online banking user ID and password.

2. Go to your Extraco Bill Pay Log in using your Extraco user ID and password

Select “Bill Pay” at the top of your screen.

3. Add your payees under the “Payees” tab

Choose “Add a Payee” to set up your payments. Simply follow the prompts to add an individual, business, or financial institution.

4. Schedule your payments under the “Payments” tab

You have the option of sending a payment as a single one-time payment, or setting your recurring payments to be sent automatically. Once payments are scheduled, you can manage them by selecting “Scheduled Payments” under the “Payments” tab. 

What is iPay QuickPay℠?
Answer

iPay Quick Pay℠ is a voice service that allows you to pay bills by simply using your Alexa device. Use iPay Quick Pay℠ to:

  • Make payments
  • Review scheduled payments
  • Review payment history
How do I set up iPay Quick Pay℠?
Answer
Step 1

To use iPay QuickPay℠ you must have the following:

  • An Account with Amazon
  • A mobile device with the Alexa app installed
  • An Alexa enabled device

1. Log in to Online Banking at extracobanks.com.

2. Click on the Bill Pay Tab

  • Click on “My Account Tab”   
  • Click on “ADD ALEXA”   
  • Create a bill pay account linking Extraco Banks online credentials to Alexa App (This will be a brand new log in, it will not be something previously used.)

3. You will receive a page that will display “Success, account link credentials created”

4. You will receive an e-mail with confirmation of Alexa Credentials

Step 2

1.    Go to Amazon Alexa App

  • USE AMAZON LOG IN CREDENTIALS, not the credentials created within Bill Pay. This will be used at a later step.

2.    Select either Setting up an Amazon Echo OR Setting up Alexa App 

  • Select, “I’m…” Or “I’m someone else”

3.    Click on the Menu [3 dashes in the top left hand corner]

4.    Click on “Skills & Games”

5.    Click the search icon

6.    Search for “iPay QuickPay”

  • Click “enable to use”

7.    Input credentials created within Extraco Banks Online Banking

  • Submit

8.    Create 4 digit Pin

9.    Click “Agree to Terms”

10.    “Successfully Linked Page” will appear.

To Start a Bill Pay with Alexa, just say “Alexa, open iPay QuickPay.”

What is Google Pay?
Answer

Google Pay is a simple way to pay online, in apps, and in stores using your android device. Plus, send money to friends, split bills and cash in on loyalty and rewards.

How can I transfer money to another account online?
Answer

If you are transferring funds to one of your existing accounts:

From the E-Bank tab, select "Transfers", then select New. You will be able to choose the "Transfer funds from" account and the "Transfer funds to" account with the drop-down options. You will also be able to select the date for the transfer to take place and the frequency (One Time, Weekly, Bi-Weekly, Semi-Monthly, Monthly).

How do I update my phone number for Mobile Banking?
Answer

You will need to contact Extraco Customer Care so that a Relationship Banker can reset your mobile phone number to be updated for the Extraco eBank Application. Once reset, you will be able to login with your credentials (online banking User ID, Password). It will prompt you to enter a contact email address and phone number to which you will then enter your new or existing phone number to receive the verification code to complete the login.

Frequently Asked Questions by Category

Image
Woman using mobile phone
Apple Pay FAQs
Apple Pay FAQs
Image
Business owner using his computer
Business FAQs
Business FAQs
Image
Gentleman looking at phone.
Checking FAQs
Checking FAQs
Image
Grandma video chatting with granddaughter
COVID-19 FAQs
COVID-19 FAQs
Image
Man walking down the street using his cell phone
Fraud Alert FAQs
Fraud Alert FAQs
Image
Couple Enjoying Road Trip
Insurance FAQs
Insurance FAQs
Image
Couple traveling looking at reservations
International Travel FAQs
International Travel FAQs
Image
Man looking at mobile phone.
Mobile & Online FAQs
Mobile & Online FAQs
Image
Family moving into new house
Mortgage FAQs
Mortgage FAQs
Image
Graduate hugging father
Student Loan FAQs
Student Loan FAQs
Image
Family photo with young son and another on the way soon.
Wealth & Trust FAQs
Wealth & Trust FAQs