Below you can find updates related to weather-related impacts. We will keep this page updated with the latest information that we have available.
Extraco Banks - Weather Updates
With the winter weather affecting Central Texas communities, we want to keep our customers up-to-date with important information related to insurance claims, branch closures and more. As a family-owned, local bank, we remain committed to supporting Central Texans through this time.
During times of need, we want you to know we're here for you. We've listed out important information, such as three tips to preparing for winter weather, filing insurance claims related to weather, and any potential branch closures.
Branch hours for Wednesday, Jan. 28
All branches open at 9 a.m. Wednesday, Jan. 28. We will continue to update this page with more information pending any additional weather-related impacts.
Prepare for severe winter weather
- Protect your home (and avoid expensive surprises)
- Prep for “just in case” banking access
- Do the 5-minute vehicle + errand check
Click here to read our blog with more information on easy ways to prepare for winter weather.
Help After a Disaster
- Notify your insurance provider promptly about any damages
- Capture images and videos of the damage. Refrain from discarding any items until instructed by your insurance adjuster
- Perform immediate temporary repairs to mitigate further damage. Eliminate standing water and seal broken windows and openings to prevent rain ingress
- Maintain a detailed record of repairs and retain all receipts. Avoid initiating permanent repairs until the insurance adjuster has assessed the damage
Filing a Claim
- Maintain a log of all interactions with your company
- Prepare to provide thorough details regarding the damage
- Inquire about the possibility of an advance payment if immediate assistance is required
- Discuss coverage for living expenses; many policies include provisions for expenses incurred due to temporary displacement from your home. Keep receipts for such expenses
- For emergency shelter, food, or water, reach out to the Red Cross at 1-800-733-2767
If you are an Extraco Insurance customer, call 888.221.1309 to submit your insurance claim.
