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Contact Us

You're important to us, and we want your experience with Extraco to be exceptional. 

Have a compliment, question, or concern you'd like to share with us?


 

NEW! Chat with Us


Online & Mobile Chat

Try our new chat feature by clicking the chat icon in the bottom right corner of the page. Chat with Gabby, our virtual assistant, to get answers to your most commonly asked questions. Still need help? Chat LIVE with a banker during business hours (Mon-Fri 8a-5p).

Virtual assistant is available 24/7.

Chat Now

 

eBank Chat

Securely chat with the banker of your choosing by logging into eBank and selecting "ChitChat" from the main menu or mobile quick links menu.

Banker chat is available Mon-Fri 8am-5pm. 

 


 

NEW! Text Us 


SMS Chat

Help is in the palm of your hands with our SMS Chat feature. Send your questions to Extraco Customer Care via text message to 1.254.294.2323

Banker chat is available Mon-Fri 8am-5pm. Please note: this number is text-only and cannot accept voice calls.

Text Us

 


 

Email Us

To work directly with a member of our Customer Care team, choose from one of the following:

 

Please do not send personal or sensitive information via this un-secure email address. 

 


 

Call Us

Note: due to increased call volume, wait times are longer than usual. For faster assistance during business hours, please utilize the chat feature from our website or within you eBank app.

Business Accounts

1.855.258.0280

Customer Care Hours:

  • Monday-Friday: 8 am to 11 pm
  • Saturday: 9 am to 12 pm
  • Sunday & Holidays: Closed
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Phone24 – 24/7 Automated Phone Banking

1.800.522.3972

Check balances, transfer funds and make loan payments through Phone24. 

 


 

Change Your Debit Card Pin

1.800.522.3972