You're important to us, and we want your experience with Extraco to be exceptional.
Have a question, compliment, or concern you'd like to share with us?
NEW! Chat with Us
Online & Mobile Chat
Try our new chat feature by clicking the chat icon in the bottom right corner of the page. Chat with Gabby, our virtual assistant, to get answers to your most commonly asked questions. Still need help? Chat LIVE with a banker during business hours (Mon-Fri 8a-5p). Video chat is now available during regular business hours! Once you are chatting with one of our bankers, you can request to begin a video call.
Gabby, our Virtual Assistant, is available 24/7.
Securely chat with the banker of your choosing by logging into eBank and selecting "ChitChat" from the main menu or mobile quick links menu.
Banker chat is available Mon-Fri 8am-5pm.
NEW! Text Us
Help is in the palm of your hands with our SMS Chat feature. Send your questions to Extraco Customer Care via text message to 1.254.294.2323.
Banker chat is available Mon-Fri 8am-5pm. Please note: this number is text-only and cannot accept voice calls.
To work directly with a member of our Customer Care team, choose from one of the following:
Please do not send personal or sensitive information via this un-secure email address.
Note: due to increased call volume, wait times are longer than usual. For faster assistance during business hours, please utilize the chat feature from our website or within you eBank app.
Customer Care Hours:
- Monday-Friday: 8 am to 11 pm
- Saturday: 9 am to 12 pm
- Sunday & Holidays: Closed
Phone24 – 24/7 Automated Phone Banking
Check balances, transfer funds and make loan payments through Phone24.
Change Your Debit Card Pin
Has your debit card been lost or stolen?
Report it now through:
eBank Mobile app
ChitChat - Online & Mobile Chat
Call Customer service (during business hours)
Call Phone24 after hours