Women on Phone with Card

Contact Us

You're important to us, and we want your experience with Extraco to be exceptional. 

Have a question, compliment, or concern you'd like to share with us?



NEW! Chat with Us

Online & Mobile Chat

Try our new chat feature by clicking the chat icon in the bottom right corner of the page. Chat with Extraco Digital Assistant to get answers to your most commonly asked questions. Still need help? Chat LIVE with a banker during business hours (Mon-Fri 8a-5p). Video chat is now available during regular business hours! Once you are chatting with one of our bankers, you can request to begin a video call.

Extraco Digital Assistant, our Virtual Assistant, is available 24/7.

Chat Now


eBank Chat

Securely chat with the banker of your choosing by logging into eBank and selecting "ChitChat" from the main menu or mobile quick links menu. 

Banker chat is available Mon-Fri 8am-5pm. 



NEW! Text Us 

SMS Chat

Help is in the palm of your hands with our SMS Chat feature. Send your questions to Extraco Customer Care via text message to

Banker chat is available Mon-Fri 8am-5pm. Please note: this number is text-only and cannot accept voice calls.

Text Us



Email Us

To work directly with a member of our Customer Care team, choose from one of the following:


Please do not send personal or sensitive information via this un-secure email address. 



Call Us

Note: due to increased call volume, wait times are longer than usual. For faster assistance during business hours, please utilize the chat feature from our website or within you eBank app.

Business Accounts


Customer Care Hours:

  • Monday-Friday: 8 am to 11 pm
  • Saturday: 9 am to 12 pm
  • Sunday & Holidays: Closed


Phone24 – 24/7 Automated Phone Banking


Check balances, transfer funds and make loan payments through Phone24. 



Change Your Debit Card Pin




Has your debit card been lost or stolen?

Report it now through:

  •  eBank Online Banking

  •  eBank Mobile app

  •  ChitChat - Online & Mobile Chat

  •  Call Customer service (during business hours)

  •  Call Phone24 after hours