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Frequently Asked Questions
We're happy to help you! Our Call Center is available to take your call at 1.866.EXTRACO (398.7226):
Monday - Friday: 8 a.m. to 5 p.m.
Saturday: 9 a.m. to 12 p.m.
Sunday: Closed
Some providers may send this alert even when you’ve logged in normally—especially if you've selected “Remember Me” on a device. If you're unsure about the activity, contact your provider to confirm.
You can dispute debit card transactions in Online Banking by selecting the transaction and clicking Dispute Transaction. For ACH disputes, call us directly—these may require a signed e-sign form. You’re also encouraged to contact the merchant to resolve issues. Multiple transactions can be disputed at once.
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Mobile Deposit
eBank - My Toolkit
Locations
- Curbside Delivery
- Handicapped Access
- Home Loans Specialists
- Safe Deposit Box
1700 North Valley Mills Drive
Waco, TX 76710
United States
- Handicapped Access
605 S. University Parks Drive
Waco, TX 76705
United States
- Curbside Delivery
- Handicapped Access
- Home Loans Specialists
- Spanish Speaking
4189 Texas 6 Frontage Rd
College Station, TX 77845
United States

