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Extraco Banks
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Take a look around. If you can’t find what you’re looking for, Contact Us.

Customer Care

You're important to us.

You're important to us, and we want your experience with Extraco to be Extraordinary.

Have a compliment, question, or concern you'd like to share with us? You can access Extraco's Customer Care Center in three ways — via eMail, online Chat, or Phone — whichever way works best for you.

eMail Us

CLICK HERE to work directly with an Extraco representative.

Call Toll Free

1.866.EXTRACO or 1-866-398-7226

for businesses, Call: 855-258-0280
Monday through Friday: 7am to 11pm
Saturday: 8am to 5pm
Sunday: 9am to 5pm

Fraud After Hours

Fraud can strike at any time. Let us help you.

Call 1-866-430-4524

Phone24

Check balances, transfer funds, verify transactions through Phone24. 

Simply dial 1-800-522-3972

and enter your account number and either your full social security number if this is your first use, or the access code you've created.

Changing Your Debit Card PIN

Easily change your debit card PIN

by calling 1-888-793-4364,

or at any Extraco ATM. CLICK HERE for video instructions on changing your PIN at an Extraco ATM.

Customer Feedback

We want to hear from you. Go to our FEEDBACK FORM to give us your insight.

Communication Preferences

Click SIGN UP to be added or modify your preferred method of communication with Extraco Banks. You may update your preferences as often as you'd like.

Switch Kit

Switching your financial institution to Extraco is made easy when you use our SWITCH KIT for to help you transfer your direct deposit, change automated withdrawals, and more.

Client Surveys

Extraco uses Satmetrix as an independent, third-party survey provider. If you receive a survey invitation from feedback@extracobanks.com with "Satmetrix brand" at the bottom of the eMail, it is safe to participate.