Safe Banking
Extraco Banks is committed to helping you keep your financial information safe. Bookmark this page to learn about the latest scams in the marketplace.
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Frequently Asked Questions
Answer
We will never ask you to text us your account number, personal identification such as your birth date or social security number, or other personal information such as your mother’s maiden name or address. If you ever receive a text message asking for your account numbers or other personal information, please do not respond and contact us at 1.866.398.7226.
Answer
We're happy to help you! Our Call Center is available to take your call at 1.866.EXTRACO (398.7226):
Monday - Friday: 8 a.m. to 5 p.m.
Saturday: 9 a.m. to 12 p.m.
Sunday: Closed
Answer
If suspicious activity is detected, you’ll receive a text from 96923 within minutes. If there’s no response within five minutes, we’ll follow up by email and phone.
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Alerts & Information
Check here for the most up-to-date information on Extraco Banks branches and operations.
Resource Center
Explore our resource center! The tools and information you need to succeed, right at your fingertips. Read articles about recents events on our blog, take advantage of our financial calculators, read how-tos and tips in our resource articles, explore our video library and keep up-to-date on events!
Locations
Insurance Office
- Curbside Delivery
- Handicapped Access
1700 North Valley Mills Drive
Waco, TX 76710
United States
Lobby Hours
Currently closed
Hours Today:8:00 am - 5:00 pm
Mortgage Office
- Handicapped Access
- Home Loans Specialists
- Spanish Speaking
1700 North Valley Mills Drive
Waco, TX 76710
United States
Lobby Hours
Currently closed
Hours Today:8:00 am - 5:00 pm
Bank Branch
- Curbside Delivery
- Handicapped Access
- Home Loans Specialists
- Safe Deposit Box
1700 North Valley Mills Drive
Waco, TX 76710
United States
Lobby Hours
Currently closed
Hours Today:9:00 am - 5:00 pm
Drive-Thru Hours
Currently closed
Hours Today:8:00 am - 6:00 pm
Resources
Upcoming Changes to Wire Transfers: What You Need to Know About ISO 20022
At Extraco Banks, we’re committed to keeping you informed about changes that could affect how you manage your finances. If you send or receive wire transfers, there’s an important update you should know about.
ICYMI— The Human Resource Lifecycle of a Business
By: Alex Eichenberg, Liz Barton & DJ Snyder
How to Set Up Email, Text and Voice Alerts for Your Bank Account
By adding email and text alerts to your bank account, you’re able to keep track of bank-related notifications that are important to you. Below we've listed the steps you take to set up email and text alerts for account events and balances.
