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Frequently Asked Questions

Gift cards are instantly deliverd to the email address associated with their banking profile. Occasionally our emials will find their way into a junk or spam folder or the promotions tab, so check there! If you didn't receive an email from Cashback+, contact support@prizeout.com for assistance.

If you no longer have access to the email account on file, please update your email address in your banking profile. Once updated, please reach out to support@prizeout.com (our partners in bringing you CashBack+) to confirm the change and have the previous cards sent to your new email address.

When you request help or have a transaction that requires approval, you'll be connected with one of our Relationship Bankers that is located at Extraco's call center!

Connecting live to a Customer Care representative is limited to business hours of:

  • Monday-Thursday — 8:00 a.m. to 5:00 p.m.
  • Friday — 8:00 a.m. to 6:00 p.m.
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Chris Baldwin

I'm Chris Baldwin, serving as a Bank Officer at Extraco Banks. My expertise lies in auto loans and camper loans, where I strive to provide tailored financial solutions to our valued clients. At Extraco Banks, we are dedicated to assisting you in fulfilling all your financial requirements with our distinctive services and attentive staff.

eBank Reference Guides

Our eBank resource center is equipped with FAQs and video/resource guides to ensure help is always at hand.

Reference Guides

Our eBusiness resource center is equipped with FAQs and video/resource guides to ensure help is always at hand.
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Resources

New Extraco Parking Plaza Is Now Open In Temple

The City of Temple is proud to announce the official opening of the Extraco Parking Plaza located at 1st Street in downtown Temple. The Extraco Parking Plaza is a brand new, state-of-the-art facility, set to provide convenient and secure parking options for residents, downtown employees, and visitors.

How Can You Save Money With Home Insurance?

Need home insurance but could use some help figuring out where to start? We can help! Homeowner's insurance is essential to protecting your home and property. Your home is your biggest investment. So, you'll want to ensure it is well-protected should something happen that causes damage or liability concerns. And homeowner's insurance protects your home against loss or damage.
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