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Frequently Asked Questions
When you request help or have a transaction that requires approval, you'll be connected with one of our Relationship Bankers that is located at Extraco's call center!
Connecting live to a Customer Care representative is limited to business hours of:
- Monday-Thursday — 8:00 a.m. to 5:00 p.m.
- Friday — 8:00 a.m. to 6:00 p.m.
To begin the online account opening process, click the button below. If you are wanting to open an Easy Checking, Solution Banking, Smart Savings or Smart Rate MMA Account click here.
To request mobile deposit, log in to online banking and select Account Tools > Mobile Deposit Enrollment from the navigation menu. Qualifying accounts will see the Mobile Deposit Enrollment form available in that section.
If the option does not appear in your menu, please contact us at 254.774.5501 to confirm whether your account qualifies.
Not at this time. This feature is currently disabled to protect our customers from C2C fraud.
To change your address, log in to Online Banking by going to Settings > Address Change.

