Safe Banking
Extraco Banks is committed to helping you keep your financial information safe. Bookmark this page to learn about the latest scams in the marketplace.
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Frequently Asked Questions
Answer
If you confirm that your card has had a fraudulent transaction, the card will be deactivated and you will need to contact customer care at 1.866.398.7226 to have new card produced. If you receive a new card, you will automatically be registered with the newly issued card number, and alerts will reflect this new number.
Answer
To dispute a fraudulent charge, log in to Online Banking, select the transaction, click the three dots, and choose "Dispute Transaction" to complete the form. You can also call us to dispute ACH transactions, which may require a signed e-sign document. We also recommend contacting the merchant directly when possible.
Answer
Bank Jugging is when a thief waits outside a bank, watching for customers who appear to be carrying large amounts of cash—such as in a bank bag, envelope, or coin box—and then follows them to steal the money, either by breaking into their car or confronting them directly.
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Resource Center
Explore our resource center! The tools and information you need to succeed, right at your fingertips. Read articles about recents events on our blog, take advantage of our financial calculators, read how-tos and tips in our resource articles, explore our video library and keep up-to-date on events!
Credit Cards
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Locations
Bank Branch
- Handicapped Access
2501 TX-36 Bus
Gatesville, TX 76528
United States
Lobby Hours
Currently closed
Hours Today:9:00 am - 4:00 pm
Drive-Thru Hours
Currently closed
Hours Today:8:00 am - 5:30 pm
Insurance Office
- Curbside Delivery
- Handicapped Access
1700 North Valley Mills Drive
Waco, TX 76710
United States
Lobby Hours
Currently closed
Hours Today:8:00 am - 5:00 pm
Mortgage Office
- Handicapped Access
- Home Loans Specialists
700 Lake Road
Belton, TX 76513
United States
Lobby Hours
Currently closed
Hours Today:9:00 am - 5:00 pm
Resources
How to Protect Older Adults and Loved Ones from Fraud
As autumn draws near, it’s time to consider the holiday season ahead. Although fraud can happen to anyone anytime, it’s especially concerning during the holidays. Older adults and loved ones often feel the brunt of these attacks. The FBI reported Americans aged 60 and older lost nearly $1.7 billion in 2020, with fraud claiming over 92,000 victims that year.
Buckle Up: Check Fraud Is on the Rise—Here’s How to Stay Safe
Even though check usage has decreased by 25%, reports of check fraud have nearly doubled since 2021. Criminals are getting more sophisticated, stealing financial information to access—and fly off with—your hard-earned money.
How to Ban Scams from Fake Checks to Online Shopping and More
Robocalls are one of the most common scams Americans face today, and scam artists use many approaches to trick you. It might be an auto warranty renewal, a hotel reservation, an award you won – even if you never entered a drawing for it – and more. Still, robocalls are only one of the many avenues scam artists use to trick you.
