Frequently Asked Questions

Answer

We're happy to help you! Our Call Center is available to take your call at 1.866.EXTRACO (398.7226):

Monday - Friday: 8 a.m. to 5 p.m.
Saturday: 9 a.m. to 12 p.m.
Sunday: Closed

Answer

We will never ask you to text us your account number, personal identification such as your birth date or social security number, or other personal information such as your mother’s maiden name or address. If you ever receive a text message asking for your account numbers or other personal information, please do not respond and contact us at 1.866.398.7226.

Answer

If suspicious activity is detected, you’ll receive a text from 96923 within minutes. If there’s no response within five minutes, we’ll follow up by email and phone.

Pages

Personal Loans

Traditional loans can be unsecured or secured by an Extraco CD or Whole Life account, or a title instrument such as a car, boat, or motorcycle. An Extraco Consumer Credit Lender is happy to advise you about which type of loan might best meet your needs.

Life Disasters

Extraco Banks understands the unique needs of Central Texans during times of disasters. When you're an Extraco customer, you're part of the Extraco Family. Let us help you and your family through any of your needs.

Locations

Insurance Office
  • Curbside Delivery
  • Handicapped Access

1700 North Valley Mills Drive
Waco, TX 76710
United States

Lobby Hours
Currently closed
Hours Today:8:00 am - 5:00 pm

Mortgage Office
  • Handicapped Access
  • Home Loans Specialists
  • Spanish Speaking

1700 North Valley Mills Drive
Waco, TX 76710
United States

Lobby Hours
Currently closed
Hours Today:8:00 am - 5:00 pm

Bank Branch
  • Curbside Delivery
  • Handicapped Access
  • Home Loans Specialists
  • Safe Deposit Box

1700 North Valley Mills Drive
Waco, TX 76710
United States

Lobby Hours
Currently closed
Hours Today:9:00 am - 4:00 pm
Drive-Thru Hours
Currently closed
Hours Today:8:00 am - 5:30 pm

Resources

How to Help Your Teenager Build Credit

Credit is the ultimate catch-22. To get credit, you must have a credit history. Young people wanting to establish themselves financially often find themselves in this conundrum. They've never had a credit card, haven't purchased their own vehicle and are not a home-owner. In other words, they're invisible to the credit bureaus. 

How to Find the Right Mentor to Help You Grow

A mentor can be an indispensable resource when you begin a new career or are looking to level up your skills. Mentorship can help you gain guidance to reach personal and career goals. First, you should know a few things about mentors and mentorships before beginning.