Safe Banking
Extraco Banks is committed to helping you keep your financial information safe. Bookmark this page to learn about the latest scams in the marketplace.
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Frequently Asked Questions
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It is important to let us know when and where you are traveling. You can call Customer Care at 1.866.398.7226 to notify us of your travel dates. You can also set up. travel alerts through our online banking by selecting 'Card Management' on the left hand side and then select 'Travel Notifications.' While it is extremely important when traveling outside the country, we recommend you let us know anytime you are traveling, even if it seems a short distance. Anytime activity occurs outside your normal spending trends, it may trigger an alert from our Alert System.
Answer
All customers will be enrolled in Fraud Alerts, however, when you receive a text message from the number 96923, you can respond STOP to opt out from Fraud Alerts. If you unsubscribe to Fraud Alerts and need to subscribe later, please contact us at 1.866.398.7226.
Answer
The merchant may be blocked due to its originating corporate office. This happens on most new/replacement debit cards and uncommon transactions. Contact a customer service Relationship Banker to assist you.
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Resource Center
Explore our resource center! The tools and information you need to succeed, right at your fingertips. Read articles about recents events on our blog, take advantage of our financial calculators, read how-tos and tips in our resource articles, explore our video library and keep up-to-date on events!
Alerts & Information
Check here for the most up-to-date information on Extraco Banks branches and operations.
Locations
Bank Branch
- Handicapped Access
100 West Central Texas Expressway
Harker Heights, TX 76548
United States
Lobby Hours
Currently open!
Hours Today:9:00 am - 4:00 pm
Drive-Thru Hours
Currently open!
Hours Today:8:00 am - 5:00 pm
Mortgage Office
- Handicapped Access
- Home Loans Specialists
700 Lake Road
Belton, TX 76513
United States
Lobby Hours
Currently open!
Hours Today:9:00 am - 5:00 pm
Mortgage Office
- Handicapped Access
- Home Loans Specialists
2000 N. Main Street
Belton, TX 76513
United States
Lobby Hours
Currently closed
Resources
How to Protect Older Adults and Loved Ones from Fraud
As autumn draws near, it’s time to consider the holiday season ahead. Although fraud can happen to anyone anytime, it’s especially concerning during the holidays. Older adults and loved ones often feel the brunt of these attacks. The FBI reported Americans aged 60 and older lost nearly $1.7 billion in 2020, with fraud claiming over 92,000 victims that year.
Buckle Up: Check Fraud Is on the Rise—Here’s How to Stay Safe
Even though check usage has decreased by 25%, reports of check fraud have nearly doubled since 2021. Criminals are getting more sophisticated, stealing financial information to access—and fly off with—your hard-earned money.
How to Ban Scams from Fake Checks to Online Shopping and More
Robocalls are one of the most common scams Americans face today, and scam artists use many approaches to trick you. It might be an auto warranty renewal, a hotel reservation, an award you won – even if you never entered a drawing for it – and more. Still, robocalls are only one of the many avenues scam artists use to trick you.
