What do I need to do when the upgrade is complete?
- Update your website browser. We recommend Google Chrome.
- Download the new eBank app from the Apple or Google Play store. Search "Extraco eBank” to find it. The old app will no longer work.
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Login to the new eBank using your existing login username OR your 6067 number. You will be required to create a new password when you log in for the first time.
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If any of the accounts from your old eBank account are missing, visit your nearest branch or call 1.866.398.7226.
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Set up new account nicknames as they will not transfer over.
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If you signed up for your account online, you will need to set up your eStatement preferences in the “Statements” tab in online or mobile banking.
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Review all account alerts to ensure that they have transferred over. If they did not, you will need to set them up again in the new platform.
Have questions? Contact a Relationship Banker today by calling 1.866.398.7226, chat with us online from 8am-5pm Mon-Fri at extracobanks.com by selecting the blue chat bubble on the bottom right-hand corner of the screen.
