What do I need to do when the upgrade is complete?

Answer
  1. Update your website browser. We recommend Google Chrome.
  2. Download the new eBank app from the Apple or Google Play store. Search "Extraco eBank” to find it. The old app will no longer work.
  3. Login to the new eBank using your existing login username OR your 6067 number. You will be required to create a new password when you log in for the first time. 

  4. If any of the accounts from your old eBank account are missing, visit your nearest branch or call 1.866.398.7226.

  5. Set up new account nicknames as they will not transfer over.

  6. If you signed up for your account online, you will need to set up your eStatement preferences in the “Statements” tab in online or mobile banking.

  7. Review all account alerts to ensure that they have transferred over. If they did not, you will need to set them up again in the new platform. 

Have questions? Contact a Relationship Banker today by calling 1.866.398.7226, chat with us online from 8am-5pm Mon-Fri at extracobanks.com by selecting the blue chat bubble on the bottom right-hand corner of the screen. 

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