International Travel FAQs
Travelex sells over 50 currencies online but not all currencies are available from Travelex.
We’re sorry, but at the moment you can’t choose. However, Travelex will do their best to give you a range of denominations and if you're picking up at one of the Travelex stores please feel free to ask for the denominations you need.
No, Travelex won't charge you an ordering fee or service charge. When you order your currency, a full breakdown of costs (such as delivery fees) will be shown on the Review page as well as on the Confirmation page and confirmed by e-mail.
No, Travelex only charges you the rate you see for your selected currency – there are no additional fees (although you’ll be charged for shipping if your order is under $1000).
Travelex accepts American Express, MasterCard and Visa and you can pay with either your debit or credit card. Travelex does not accept virtual card number products. Please note that if you use your credit card you should be aware that your card issuer may apply separate charges (such as Cash Advance fees) to your order. Please contact your card issuer directly to ask about Cash Advance fees before placing your order.
For cash and new Cash Passport orders, the minimum order required is $50. For Cash Passport reloads, the minimum order required is $50. If you need to exchange less than $50, please visit one of Travelex's store locations.
The Travelex website employs the latest 128-bit encryption technology to ensure that any information submitted through the website is secure. Their site has been certified by Norton Secured, and they are accredited by the Better Business Bureau.
We understand that you’re not used to being asked for this information when ordering over the internet. Because Travelex deals with money, they're subject to rules and regulations similar to banks. They're required by federal law to collect this information to prevent possible money laundering, funding of terrorism, and fraud. Don’t worry, your information is kept strictly confidential and is protected with their 128-bit SSL encryption software.
Your personal data will be used to process your order – this may include identification and security checks. You can also choose to allow Travelex to use your information to keep you up-to-date with information about future Travelex deals and offers.
When you go through the checkout process you will be given a list of eligible Travelex stores where you can pickup your currency. Orders must be confirmed before 1pm (EST) to ensure the order will be available for collection the next day. Orders for pickup can also be placed for pickup up to 21 days in advance.
No, if you order online you’ll need to pay online. If you prefer to pay in store you can go straight to a Travelex store location, but in order to secure our online rates you’ll need to purchase online using an American Express, Visa or MasterCard.
If you order over $1000 worth of currency Travelex will ship it to you for free. Orders can be placed up to 21 days in advance through the following options:
- Standard delivery - Delivery before 7 PM, Monday through Friday. Delivery usually takes 2 working days or more.
- Next Day delivery - Delivery before 7 PM the next day (you must order before 4pm EST).
Usually Travelex shipments come via UPS (and occasionally FedEx), but this will depend on where they're delivering.
A signature is required for Travelex packages that contain cash. No signature is required for packages that only contain Cash Passport prepaid cards.
Travelex orders received before 4 p.m. EST are eligible for Next Day delivery with the following exceptions:
- If an order is placed for Next Day delivery and isn't processed in time, any difference in the shipping fee will be refunded to the card you used to make payment. If this fee isn't refunded, please contact us at 516-300-1622 or email us at [email protected].
- Next Day delivery may not be available on national and some state holidays.
- Next Day delivery isn’t available in Alaska and Hawaii, due to their location.
No, all packages must be shipped to the billing address connected to the credit or debit card used for the transaction. Travelex isn't able to deliver to PO boxes at this time.
Please contact Travelex's customer service team immediately at 516-300-1622 or email them at [email protected] and they'll get the problem fixed as soon as they can.
For security reasons, Travelex may be unable to inform you of the specific reason your order was rejected. Please call us to ensure that your card information is up-to-date and that you currently have funds available on your card. If you’re using a credit card, your card issuer may consider this transaction a cash advance so it may be necessary for you to speak with them.
If you’re still unable to order please call us at 516-300-1622 or email Travelex at [email protected].
If your order was rejected, the funds currently available in your account may have reduced by the value of your attempted order. This means that your card issuer has provided authorization for Travelex to take payment. As Travelex has rejected the order they won’t be taking the funds. However, your card issuer may keep this “ring fence” on your funds for up to ten days. Please call the number on the back of your card for more information.
Yes, you won’t be charged to cancel your order, but please contact Travelex's customer service team immediately at 516-300-1622 or email them at [email protected].
Yes, Travelex understands that travel plans can change, so they will do their best to amend your order. Changes cannot be guaranteed (for example, if the order has already been sent out for delivery). If you need to change your order, please contact Travelex's customer service team as soon as you can at 516-300-1622 or email them at [email protected]. Please note that based on industry-standard changes to currency rates updated multiple times a day, customers may incur additional costs for changes to orders or a decision by the customer that currency will be sold back to Travelex. The customer should be aware that Travelex rates, margins, and fees may vary from its competitors and may vary based on order and delivery method.
It’s easy – either purchase your Cash Passport card on the Travelex website or find a Travelex store near you.
Here in the United States, the credit card industry continues to use the magnetic stripe technology (this is the black stripe you see on the back of any credit or debit card), sometimes international travelers report acceptance issues abroad using their current credit and debit cards. The Chip & PIN, or EMV, technology allows for wider acceptance abroad. In addition, your personal information is not on the Travelex Cash Passport, reducing the risk of identity theft if your card is lost or stolen.
- Euros – EUR
- British Pounds – GBP
- Australian Dollars – AUD
- Japanese Yen – JPY
- Canadian Dollars – CAD
- Mexican Peso – MXN
If your Travelex card is lost or stolen, contact Travelex Cash Passport Customer Services immediately at 954-838-8294 so they can cancel the lost or stolen card and provide you with a free* replacement. Rest assured that your balance is PIN protected and you can still access those funds with either your replacement or secondary Card.
If your trip is over and you don’t plan on taking another one any time soon, you can cash-out your card to get the remaining balance returned to you. There are a few different ways to withdraw your remaining balance (fees may apply):
- Use an ATM that accepts Debit MasterCard (assuming it’s within the ATM’s issuing limits)
- Take your card to any Travelex location and they’ll withdraw the balance for you, less any applicable fees (see your Terms & Conditions for further details)
- Call the number on the back of your card and speak to a representative.
Simply visit the Cash Passport website and click on My Account, register and you’ll be able to see your Travelex Cash Passport Card balance right away – you can also review recent transactions. In addition, you can call the number on the back of your card to use the automated balance service.
You can go online or call the number on the back of your card for balance inquiries to ensure you receive the most accurate and up-to-date information.
You can call the number on the back of your Travelex card and use the Travelex Cash Passport automated service to access your PIN number.
The Travelex Cash Passport product must be purchased by the primary card holder - it is not intended to be purchased on behalf of someone else.
There are a number of countries / regions where the Travelex Cash Passport cannot be used. If you attempt to withdraw cash from an ATM, or use your Card at shops, restaurants, hotels and online in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.
Please check the full list of countries where the Travelex Cash Passport cannot be used.