Electronic Funds Transfers
Business days: For purposes of these disclosures, our business days are Monday through Friday, excluding Holidays. If we receive an internal transfer request on or before 6:00 p.m. Central Standard Time on a business day we are open, we will consider that day to be the day of deposit. If we receive an internal transfer request after 6:00 p.m. Central Standard Time or on a weekend or a state or federal holiday, we will consider that the deposit was made on the next business day.
Your liability: Tell us AT ONCE if you believe your card and or code/PIN has been lost or stolen. Telephoning is the best way of keeping your possible losses down. During business hours, contact Customer Care at one of the numbers listed at the end of this disclosure. If you're an online banking subscriber, you may deactivate a card at any time using the Options feature on E-Bank. Phone24 also allows 24/7 card deactivation by dialing any of the Phone24 numbers at the end of this disclosure.
You could lose all the money in your account (plus your maximum overdraft protection coverage). If you tell us within two business days, you can lose no more than $50 if someone used your code/PIN without your permission. If you do NOT tell us within two business days after you learn of the loss or theft of your code/PIN, and we can prove we could have stopped someone from using your card and or code/PIN without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
You will not be liable for any unauthorized transaction using your lost or stolen DISCOVER®-branded debit card unless you have been grossly negligent or have engaged in fraud. This additional limit on your liability does not apply to ATM transactions, PIN transactions not processed by DISCOVER®, or certain commercial card transactions.
When you use your debit card at a merchant that settles in currency other than US dollars, the charge will be converted into the US dollar amount. The currency conversion rate used to determine the transaction amount in US dollars is a rate selected by DISCOVER® from a range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate DISCOVER® itself receives, or the government-mandated rate in effect for the applicable central processing date, in each instance, plus or minus any adjustment determined by the issuer. The conversion rate in effect on the processing date may differ from the rate in effect on the transaction date of the posting date.
If you believe your card and or code/PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call, write, or email Customer Care at the contact information provided at the end of this disclosure.
In case of errors or questions about your electronic transfers: Call, write, or email Customer Care at the contact information listed at the end of this disclosure as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
• Tell us your name and account number (if any).
• Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
• Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will tell you the results of our investigation within 10 business days (5 business days for our DISCOVER®-branded debit card point-of-sale transactions and 20 business days if the transaction involved a new account) after we hear from you and will correct any error promptly. An account is considered a new account for 30 days after opening if you are a new customer. If we need more time, however, we may take up to 45 days (90 days if the transaction involved a new account, a point-of-sale transaction, or a foreign-initiated transaction) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days for our DISCOVER®-branded debit card point-of-sale transactions and 20 business days if the transaction involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for the first 30 days after opening, unless you already have an established account with us. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Our liability: If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
• If, through no fault of ours, you do not have enough money in your account to make the transfer.
• If the transfer would go over the credit limit on your overdraft line.
• If the ATM where you are making the transfer does not have enough cash.
• If the terminal/system was not working properly and you knew about the breakdown when you started the transfer.
• If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
• There may be other exceptions stated in our agreement with you.
Transfer types and limitations: You may use your card and or code/PIN to: withdraw cash from your checking or savings account; make deposits to your checking or savings account; pay for purchases at places that have agreed to accept the card and or code/PIN; transfer funds between your checking and savings accounts whenever you request; obtain the balances of your checking and saving accounts; obtain transaction histories on your checking and saving accounts; pay bills directly from your checking account in the amounts and on the days you request; arrange for certain direct deposits to be credited to your checking or saving accounts. You may authorize a merchant to convert a check and initiate an electronic funds transfer for payment to the merchant. You may also authorize a merchant to initiate an electronic funds transfer to collect a charge in the event a check is returned for non- sufficient funds. Some of these services may not apply to your account, may not be available at all terminals, and/or may not be available for all accounts or accessible through all cards and or codes/PINS.
Mobile Deposit and ATM Deposit limitations: The mobile and iTM features are subject to approval and can be requested after three (3) months. Your ability to use your mobile phone to make deposits will be based on the Transaction Limitation section described in the Truth in Savings Disclosure (TISA). If you have any questions, please call 1.866.EXTRACO.
Bank-to-Bank Transfer services: If applicable and if approved for this service, Extraco Banks will provide Login Codes to be used in connection with checking and savings accounts with the Bank. Such Login Codes may be used to access checking and savings accounts as explained above under Transfer types and limitations in the Disclosure, to transfer funds between checking and savings accounts at this Bank and accounts customer owns at other financial institutions. Customer’s liability, Extraco Banks' liability, and other applicable terms and conditions are set forth in the Disclosure.
Frequency of transfer limitations: Federal regulation limits the number of transfers of certain types from money market and savings accounts. Transfers to another account or to third parties by preauthorized, telephonic or electronic agreements, orders or instructions, or by check, draft, debit card, or similar order are limited to six per account per statement cycle. In person or ATM transactions do not count toward these limitations. Transfer limits may apply to this service. Please refer to the Truth in Savings Disclosure (TISA) or call 1.866.EXTRACO for details.
Limitations on dollar amounts of transfers: Please refer to the Truth in Savings Disclosure (TISA) for daily limitations regarding use of your Debit Card at ATMs or Point of Sale.
Fees
Per transfer charge: You will be charged for each transfer you make using ATMs we do not own pursuant to the General Services Fee Schedule. If you use an ATM machine not owned by us, you may be charged a fee by the ATM operator or any network used and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer. A fee of 1% of the transaction amount will be charged for international debit card transactions. There is no charge per transfer for E-Bank customers using our Internet Bill Pay Service. Please refer to the General Services Fee Schedule for fees that apply.
Overdraft coverage: If you have opted to allow for Overdraft Coverage on ATM and everyday DEBIT CARD purchases, you will be charged the fee as outlined in the General Services Fee Schedule per overdraft transaction that is authorized and paid by Extraco.
Fixed charge: No charge for our Internet Bill Pay service customers.
Documentation
Terminal transfers: You can get a receipt when you make any transfer to or from your account using one of our ATMs or point of sale terminals.
Preauthorized credits: If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, there are three ways to find out whether the deposit has been made: 1) If you're an online banking subscriber, you may check your current transactions on E-Bank; 2) You can call Phone24 24/7 by dialing any of the Phone24 numbers listed at the end of this disclosure; or 3) During regular business hours you can contact Customer Care at any of the numbers listed at the end of this disclosure.
Periodic statements: You will get a monthly account statement for your checking accounts. You will get a monthly statement for your savings accounts unless there are no transfers in a particular month. In any case you will get the statement at least quarterly. If you're an online banking subscriber, you may check your current statements on E-Bank, or you may sign up to receive your banking statements via electronic delivery.
Preauthorized Payments
Right to stop payment and procedure for doing so: If you have told us in advance to make regular payments out of your account, you can stop any of these payments. You can call, email or write to Customer Care at the contact information listed at the end of this disclosure in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. Please refer to our separate fee schedule for the amount we will charge you for each stop-payment order you give.
Notice of varying amounts: If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
Liability for failure to stop payment of preauthorized transfer: If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
Disclosure of information to third parties:
We will disclose information to third parties about your account or the transfers you make:
• Where it is necessary for completing transfers;
• In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
• In order to comply with government agency or court orders;
• As authorized by law; or
• If you give us your written permission or otherwise consent to the disclosure.
Contact Information
You may contact Extraco through any of the means listed below:
Address: P.O. Box 6101, Temple, Texas 76503-6101
Email: customercare@extracobanks.com
Temple Region: 254.774.5501 Customer Care | 254.774.5502 Phone24®
Waco Region: 254.761.2001 Customer Care | 254.761.2002 Phone24®
Killeen Region: 254.200.3601 Customer Care | 254.200.3602 Phone24®
Toll Free: 1.866.EXTRACO
