How will I be contacted with a Fraud Alert?

Answer

First, you will receive a text message from 96923 asking you to verify or reject the transaction in question. If we don't receive a reply within 5 minutes, we will then send you an email. If we do not receive a reply to the email within 5 minutes, you will receive a phone call from 1.800.237.8990. After 20 minutes, if we have not been able to successfully make contact with you, we will disable your card to prevent any further fraudulent transactions.

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