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Phone Banking

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Phone Banking
Access your Extraco accounts through your phone with Extraco's mobile phone banking and Phone24. Because when you're on the move, you need a bank flexible enough to go with you.

Manage your account at your convenience when you're on the go, all with your mobile phone1.

Mobile Banking lets you securely:
  • Access balance information
  • Transfer funds between deposit accounts
  • Pay bills
  • Verify cleared checks, posted deposits, and other transactions
  • Set-up text message alerts to help manage your accounts
Already have E-Bank? You can access Mobile Banking now Sign up for E-Bank today Mobile Phone Banking Guide
 
  1. Internet service on mobile phone is required.
  2. Standard data and text message rates apply.
  3. Must have Extraco E-Bank to use this service.

Get up-to-the-minute balance and transaction info on your mobile phone with Extraco's new on-demand text message system. Here's how it works:

  • Register your mobile phone number with Extraco
  • Call (800) 392-9899 from your registered mobile phone
  • Enter your PIN#
  • Check your text messages for your new alerts!
Sign up for Text Message Alerts now Sign up for E-Bank today
 
  1. Internet service on mobile phone is required.
  2. Standard data and text message rates apply.
  3. Must have Extraco E-Bank to use this service.

Your Extraco account is accessible anytime by phone when you use Phone24. Simply dial 1-800-522-3972 and enter your account number and access code.

Phone24 lets you:
  • Check daily deposit balances
  • Transfer funds between deposit accounts
  • Verify cleared checks, posted deposits, and other transactions
  • Verify transactions
  • Check earned interest

Phone24 direct line numbers:
Temple area: 254.774.5502
Waco area: 254.761.2002
Killeen area: 254.200.3602
Toll-free option: 800.522.3972

Sign up for Phone24

1. How do I access Mobile Phone Banking?
You must have Extraco E-Bank access and an internet-enabled mobile phone. Simply enter Extraco's Mobile Phone Banking URL - mobile.extracobanks.com - into the browser on your internet-enabled wireless phone and then log in using your existing Extraco E-Bank user name and password.

2. How do I know if my phone is internet-enabled?
If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone's main menu, then it is internet-enabled. Contact your mobile phone carrier to confirm that your phone is internet-enabled and that the service is activated. Extraco is not responsible for any 3rd party fees generated from use of this service.

3. Can I use Extraco's Mobile Phone Banking if I don't have E-Bank?
No. You must have an E-Bank user name and password in order to use Mobile Phone Banking.

4. Which mobile phones are supported by Mobile Phone Banking?
You can access Mobile Phone Banking from any internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC, Apple iPhone, or RIM Blackberry device. Extraco is not responsible for any 3rd party fees generated from use of this service.

5. How does Extraco's Mobile Phone Banking handle security?
Extraco's Mobile Phone Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, our vendor's servers and Extraco's web servers is encrypted using the Secure Socket Layer (SSL) layer.

6. Is there a fee to use Mobile Phone Banking?
No. Extraco does not charge for use of its Mobile Phone Banking. Standard data plan and text message rates apply. Extraco is not responsible for any 3rd party fees generated from use of this service.

7. I keep getting locked out of my account when I try to log in on my mobile phone. Why doesn't it accept my log in information?
Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone's shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

8. What happens if I get locked out of Extraco's Mobile Phone Banking?
As with Extraco E-Bank, you must call the Customer Care Center to reset your password. Once your password is reset, you must specify a new E-Bank password on your PC. For security reasons, you may not specify your new password on Extraco's Mobile Phone Banking. Once your password is set up on your PC, you may use your user name and new password to log in to Extraco's Mobile Phone Banking.

9. Why can't I see the first few transactions of my account history?
Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

Pocket PC Devices

1. I am able to view the home page of Extraco's Mobile Phone Banking on my Pocket PC, but when I attempt to log in I get an error message.
When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message: "Unable to establish secure connection." Microsoft Pocket Internet Explorer may issue either of the following error messages: "The page you are looking for cannot be found." or "Unable to establish secure connection." To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC and synchronize your Pocket PC. For more information and to download this update, go to: http://www.microsoft.com/windowsmobile/downloads/highencryption.mspx

PalmOne Handhelds

1. How do I access Extraco's Mobile Phone Banking on my Palm?
First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access Extraco's Mobile Home Banking by simply entering the following URL in your browser: mobile.extracobanks.com

RIM Blackberry Phones

1. How do I access Extraco's Mobile Phone Banking on my RIM Blackberry Pager?
You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: mobile.extracobanks.com Extraco is not responsible for any 3rd party fees generated from use of this service.

2. Why am I unable to log in using my Blackberry phone?
Check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

3. When I attempt to go to Extraco's Mobile Phone Banking, I get an error message.
You may get the message "Access Denied: Insecure SSL Request." When clicking on More Info, you may also receive the following message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL, which can be modified in your TLS Options. Contact your system administrator with any questions." If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

Mobile Phone Carrier FAQs & Tutorial Links

Sprint PCS: Sprint PCS Phone User Guides & Tutorials
Verizon Wireless: Verizon Phones & Devices
AT&T Wireless: AT&T Phone/Device Support
T-Mobile: http://support.t-mobile.com/productSelector.html