Why was my Travelex order rejected?
For security reasons, Travelex may be unable to inform you of the specific reason your order was rejected. Please call us to ensure that your card information is up-to-date and that you currently have funds available on your card. If you’re using a credit card, your card issuer may consider this transaction a cash advance so it may be necessary for you to speak with them.
If you’re still unable to order please call us at 516-300-1622 or email Travelex at [email protected].