Why did I get a phone call at 8:00 AM when I responded to an email notification after 9:00 PM the evening before?

Answer

If you receive an email notification and respond, you will still receive the phone notification because it went into a queue and was held until 8:00 AM. You do not need to take any action with the phone call if you have responded through the email notification.

Frequently Asked Questions by Category

Image
Woman using mobile phone
Apple Pay FAQs
Apple Pay FAQs
Image
Business owner using his computer
Business FAQs
Business FAQs
Image
Gentleman looking at phone.
Checking FAQs
Checking FAQs
Image
Grandma video chatting with granddaughter
COVID-19 FAQs
COVID-19 FAQs
Image
Man walking down the street using his cell phone
Fraud Alert FAQs
Fraud Alert FAQs
Image
Couple Enjoying Road Trip
Insurance FAQs
Insurance FAQs
Image
Man looking at mobile phone.
Mobile & Online FAQs
Mobile & Online FAQs
Image
Family moving into new house
Mortgage FAQs
Mortgage FAQs
Image
Extraco Banks Discover EMV DI Blue Consumer BG.png
NEW Discover® Debit Card Benefits
NEW Discover® Debit Card Benefits
Image
Woman using mobile phone
Samsung Pay FAQs
Samsung Pay FAQs
Image
Using debit card
Savvy Savings FAQs
Savvy Savings FAQs
Image
Woman on Computer
SmartPay FAQs
SmartPay FAQs
Image
Graduate hugging father
Student Loan FAQs
Student Loan FAQs
Image
A new banking experience coming soon.
Transitioning to the All New eBank
Transitioning to the All New eBank
Image
Family photo with young son and another on the way soon.
Wealth & Trust FAQs
Wealth & Trust FAQs