My Travelex order was rejected, why did Travelex take my payment?
If your order was rejected, the funds currently available in your account may have reduced by the value of your attempted order. This means that your card issuer has provided authorization for Travelex to take payment. As Travelex has rejected the order they won’t be taking the funds. However, your card issuer may keep this “ring fence” on your funds for up to ten days. Please call the number on the back of your card for more information.