How long do I have to respond to a Fraud Alert?

Answer

If our monitoring system suspects there has been a suspicious transaction, you will first receive a text message asking you to verify or reject the card activity in question. If we do not get a response via text message within five minutes, you’ll be sent the same request via email. If you do not respond to the email within 5 minutes, we will then call you.

If our system is unable to reach you via text, email, or phone within 20 minutes between the hours of 8am and 9pm, your card will be temporarily suspended to prevent any further transactions. If the notifications are triggered outside of those hours, you’ll be notified again the next day. If your card gets disabled, please call 1.855.293.2456 to unlock it.

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