How do Extraco Fraud Alerts work?

If our monitoring system suspects there has been a suspicious transaction, you will first receive a text message asking you to verify or reject the card activity in question. If we do not get a response via text message within five minutes, you’ll be sent the same request via email, and then by phone call.
If our system is unable to reach you via text, email, or phone within 20 minutes between the hours of 8am and 9pm, your card will be temporarily suspended to prevent any further transactions. If the notifications are triggered outside of those hours, you’ll be notified again the next day. Once your card is locked, you will need to call 1.855.293.2456 to unlock it.