Download our Fraud Alert app to monitor transactions
on your account.
Extraco representatives constantly monitor your account for fraudulent activity. When our representatives identify a transaction that may be fraud, we will reach out to you and verify you made that transaction. Based on your usual account activity, we may block the use of your card until we can confirm the transaction with you. Traveling in the near future? Call our Call Center and let us know your travel destination and how long you’ll be traveling as it can reduce the likelihood of triggering a fraud alert.
We will always use two forms of notification when we contact you regarding potential fraudulent activity: text message, email or phone call. Text EXTRACO to 47334 to sign up for text alerts. Once you sign up for text alerts, we'll send you an email and text to confirm the transaction. If you don’t sign up for text messages, we’ll contact you via email and phone call. To make sure your contact information is up-to-date, log into your online banking and select the “settings” tab.
Want more information? Read our FAQs
Use your mobile device for fraud alerts:
Enter your mobile device number to Register. Extraco Banks will send you messages notifying you of suspicious account activity.
Message and Data Rates May Apply. For help or information on this program send "HELP" to 47334. To cancel your plan, send "STOP" to 47334 at anytime. For additional assistance, contact customer service at 8663987226 or via e-mail at [email protected] Msg freq is recurring & based on fraudulent activity.
Remember, you must respond ‘YES’ to the text message in order to complement enrollment!
Download our Fraud Alert App
Watch our quick video highlighting the features of our Fraud Alert app. Click the buttons below to download the app.