Man calling in to bank - Call Center - Extraco Banks

Phone24 & Call Center

Our Self-Directed Services or Phone24 options allow you to quickly complete your banking services.

Phone24 – 24/7 Automated Phone Banking

Available in both English and Spanish, our automated touch-tone or voice-activated system lets you check balances, schedule loan payments, transfer funds and obtain financial center hours of operation and locations, as well as turning off your debit card. You can request a Phone24 reset by calling our Call Center (1.866.398.7226) or by visiting your local branch.  You can access this feature 24 hours a day.

Phone24 number to call: 1.800.522.3972

To Get Started with Phone24
  • Call the Phone24 number and have your account number available
  • Make your phone tree selection (see below)
  • If you have never called, you will enter your account number and then follow the prompts to set up a Secure Access Code. You will need this Secure Access Code each time you call Phone24.
  • If you are locked out of Phone24 due to failed attempts, please call our Call Center (1.866.398.7226)
Phone24 Prompt Options 

Press 1) Account Balance

Press 2) ATM/Debit Card Service

Press 3) Funds Transfer/Loan Payment

Press 4) Merchant Check Verification

Press 5) Account History

Press 6) Future Data Transactions

Press 7) Bank Information

Press 8) Stop Payment

Press 9) Other Options

Read our Phone24 FAQs

Self-Directed Services

Extraco's Self-Directed Services, commonly known as our Call Center, is a full extension of our branches and can help our customers with banking needs, such as opening up a new account. You can communicate with our Call Center three different ways:

Chat: Have a quick question? Chat with a Relationship Banker between normal business hours (8AM-5PM) Monday-Friday by clicking the blue icon on the lower right hand side of the page.

Email: To work directly with an Extraco representative, email us at

Call: If you have a personal or business account with us, you can call and speak to a Relationship Banker direct.

  • Personal Accounts: 1.866.EXTRACO (398.7226)
  • Business Accounts: 1.855.258.0280

Call Center Hours

  • Monday - Friday: 8AM-11PM
  • Saturday: 9AM-12PM
  • Sunday & Holidays: Closed

Website: Submit this form and let a Relationship Banker know what you need assistance with and what time of day works best for us to contact you. 

The Team Behind the Call Center

Our Relationship Bankers are here to help you with any of your banking needs.

This short video explains how our Call Center operates and how our Relationship Bankers take care of our customers' banking needs. 



Additional Resources