Extra Banker Video Teller
Complete several of your daily banking activities with our state-of-the-art video banking machines.
Fast. Easy. Convenient.
Skip the drive-thru line and use an Extra Banker to complete several of your everyday banking transactions and activities.
Our video banking machines offer the convenience of an ATM with the personal assistance of a Relationship Banker– all at the push of a button.
Extra Banker Capabilities
- Withdraw Cash
- Deposit Cash and Checks
- Transfer Funds
- Make Loan Payments
- Cash Checks
- Make Account Inquiries
- Speak to a Live Banker
Extra Bankers provide customers with more assistance options than a traditional ATM or iTM. While the Extra Bankers do not require a live banker's assistance to complete most transactions, customers can always choose to receive partial or full service help during business hours.
New Extra Banker Locations
You can find several indoor Extra Bankers located within our branches, as well as our new fleet of outdoor Extra Bankers that we are excited to install throughout 2020 and early 2021. Please excuse our drive-thru construction as we get the Extra Bankers installed and ready for our customers! Be on the lookout for more information on how we're celebrating the new locations.
Extra Banker FAQs
Q: Can non-Extraco Customers use the Extra Banker?
- Yes! Non-customers are able to use Extra Bankers as they would a normal ATM. They can also cash checks drawn off of an Extraco account but will require assistance from a live banker to do so.
Q: Can I choose bill denominations when withdrawing cash from an Extra Banker?
- Yes! When conducting a cash withdrawal, select your bills or choose from options like "fewest bills" or "mixed bills."
Q: When you request assistance on an Extra Banker, who answers?
When you request help or have a transaction that requires approval, you'll be connected with one of our Relationship Bankers who are located at our Downtown Temple call center.
Q: What is the difference between an indoor and outdoor Extra Banker?
- Outdoor Extra Bankers are used much like an ATM when you begin a session. You'll enter your debit card and pin or account number to get started. Indoor Extra Bankers allow customers to access their accounts using their account number, social security number, or debit card. The indoor and outdoor Extra Bankers also look different– outdoor machines are grey and look similar to an ATM and the indoor machines are white and have a large screen.
Q: Are Extra Bankers available 24/7?
- Outdoor Extra Bankers are available 24/7, but connecting with a live banker is limited to business hours of Monday–Friday 8:00am–5:00pm and Saturday 9:00am–12:00pm. You will not be able to go over the standard ATM limits after these hours. Indoor Extra Bankers are available based on each branch's lobby hours.
Deposit from the comfort of your own home
Skip the trip to the ATM and use the Extraco eBank Mobile Deposit feature.