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The all-new eBank is here!

The All-New eBank

The new banking experience is here!

A Brand New Consumer Online & Mobile Banking Platform

The all-new eBank provides streamlined navigation, intuitive menus, and delivers account, bill pay, and mobile deposit features via an optimized user interface. Along with a new look, the new Extraco eBank includes exciting, brand-new features like online account opening and financial tools.

 

Devices showing all-new eBank

 

Get the all New Extraco eBank App

Check your balance, pay bills, transfer funds, and deposit checks— anytime, anywhere.
Download the Extraco Banking app from Apple's App Store
Get the Extraco Banking app on Google Play
Extraco Bank Mobile App on an Android
Extraco Bank Mobile App on an Apple Device

 

 

Transition Seamlessly

 

Things to do after the new eBank launches

 

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Account Visibility

If any or all of your Extraco are not displayed, please complete this secure webformPlease do not use the "Add External Account" feature as this will not work to add your Extraco accounts.

 


 

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Woman on laptop

Logging In

Use the same username and password from the old eBank. You will be prompted to change your password after your first login.

  • If you are locked out of your account, click "Forgot Username" on the eBank desktop sign-in page to unlock your account.
 
 

 


 

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Man at computer looking at calendar - Extraco Banks

Bill Pay, Transfers, Deposits

The following bill pay items will transfer over to the new eBank automatically:

  • The past 18 months of your bill pay history
  • All payees
  • All scheduled payments
  • All bill pay alerts you've set 

If you are having issues with Bill Pay in the new eBank, try clearing your cache. In Chrome, you will click the 3 vertical dots in the top right corner, then select "More Tools" and then "Clear Browsing Data". Make sure all boxes are checked and then click "Clear Data".

 


 

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Girl Banking Online with Computer - Online Banking - Extraco Banks

Browser Recommendations

In order to have a seamless experience with our upgrade, it is important that you make sure you are using the most up-to-date version of a supported browser.

Supported browsers when using Windows:

  • Google Chrome (recommended)
  • Mozilla Firefox
  • Microsoft Edge (Legacy & Chromium)

Supported browsers when using Mac OS X:

  • Google Chrome (recommended)
  • Mozilla Firefox
  • Apple Safari

 

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Woman banking on computer and phone - Extraco Banks

Phone24 Tips

To check your account balance, schedule loan payments, transfer funds & obtain financial center hours and locations, please call our Phone24 automated phone banking at 1.800.522.3972.

  • When inputting your information into Phone24, the system will time out if the information isn't entered in a timely manner
  • When using Phone24, you will need to know your PIN, which is a 4 digit number that you selected
  • If you are unable to access Phone24, you will need to call 1.866.398.7226 for a reset to gain access

Utilize the New eBank

 

The New eBank App

Whether you have a business or consumer account with us, this is the all new Extraco Banks eBank mobile app! You can delete the old eBank app. 

If you are a business customer and have already downloaded the new eBusiness app, you do not need to re-download. You'll automatically be able to see your consumer accounts. 

Apple App Store              Google Play Store

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New Extraco eBank app
 

 

eStatements

If you are currently signed up for eStatements, your preferences will transfer over.

  • If you sign up for an Extraco account online or would like to start receiving eStatements, you will want to set up your eStatement preferences in online or mobile banking. To access, select "Statements" from the menu and then select "Preferences".
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Someone viewing their bank statements

 


 

 

Exciting New Features

 

Budgeting & Saving Tools 

Take control of your finances.

The new eBank features easy-to-use goal-based spending, saving & budgeting tools.

  • See a visualization of your spending
  • Customize categories & sub-categories
  • Create & customize your budget and track if you are staying on course
  • Track your income
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Woman updating contact information - Extraco Banks
Financial Wellness eBank Tools

 


 

Account Aggregation

All of your finances in one place.

The new eBank allows you to easily link accounts from other banks and credit unions.

  • View balance & history on all of your linked accounts 
  • Manually track the value of other assets & debts as a way to represent external debts, properties or any other account type
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Someone using account aggregation on new ebank

 


 

CardSwap

Take the hassle out of new card updates.

Update your card information across over 55 popular online services at the same time. 

  • Easily update your payment information for subscriptions, streaming services, shopping sites and more.
  • Once you've added your new card, you can update your payment information with one tap.
  • Enroll and make updates to CardSwap from the new eBank

Learn More

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Someone using CardSwap

 


 

Card Controls

Controlling your debit card with one click.

Card Controls allow you to control your debit card with the push of a button — all from the convenience of eBank.

  • Turn your debit card on and off & report your debit card lost or stolen by toggling the enable/disable button in card controls.
  • Notify us that you'll be traveling by simply inputting your travel dates, destination and a good contact number.
  • Request an ATM transaction limit increase by selecting your debit card and the amount you are requesting to raise your limit to.
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Person using Card controls

 


 

Disputes

Make a transaction dispute online.

If you believe there is an error with a charge on your account, make a dispute from inside of eBank.

  • Simply log into the desktop version of your eBank, and click the 3 vertical dots next to the transaction you'd like to dispute. Then select, "Dispute Transactions".
  • Remember, a transaction can't be disputed until it is processed, so you won't be able to dispute a pending transaction.
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Online Account Opening

Open an account — anytime, anywhere.

Opening an Extraco bank account has never been more simple. 

  • Secure online application
  • Verify your identity & fund your account from the convenience of your phone or computer
  • Fast approval
  • Save time — no trip to the bank required

Open an Account

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Woman banking on her ipad - Extraco Banks