You're important to us, and we want your experience with Extraco to be world-class. Have a compliment, question or concern you'd like to share with us? You can access Extraco's Customer Care Center three ways--via email, online chat, or phone--whichever way works best for you.

Email Us

Click Email Us to work directly with a representative.

Online Chat

Click Online Chat to chat with a local representative.

Call Toll Free

866.EXTRACO (866.398.7226)

Monday through Friday: 8am to 6pm

Saturday: 8am to 1pm

Closed on Sunday

Client Surveys

Extraco uses Allegiance as our independent third-party survey provider. If you receive a survey invitation from, it is safe to participate.


Check balances, transfer funds, verify transactions through Phone24. Simply dial 1-800-522-3972 and enter your account number and either your full social security number if this is your first use, or the access code you have created

Sign Up For Email

Click Sign Up to be added for our e-mail preferences and you'll receive automatic updates only on the products and services you're interested in. You can update your profile settings as often or as little as you like. Update your profile here.

Changing Your Debit Card PIN

Easily change your debit card PIN by calling 1-888-793-4364, or at any Extraco ATM. Click Here for video instructions on changing your PIN at an Extraco ATM.

Got a question? 1.866.EXTRACO or 1.866.398.7226


Forgot username or password?