You're important to us, and we want your experience with Extraco to be world-class. Have a compliment, question or concern you'd like to share with us? You can access Extraco's Customer Care Center three ways--via email, online chat, or phone--whichever way works best for you.
Click Email Us to work directly with a representative.
Click Online Chat to chat with a local representative.
Call Toll Free
Monday through Friday: 8am to 6pm
Saturday: 8am to 1pm
Closed on Sunday
Extraco uses Allegiance as our independent third-party survey provider. If you receive a survey invitation from firstname.lastname@example.org, it is safe to participate.
Check balances, transfer funds, verify transactions through Phone24. Simply dial 1-800-522-3972 and enter your account number and either your full social security number if this is your first use, or the access code you have created
Changing Your Debit Card PIN
Easily change your debit card PIN by calling 1-888-793-4364, or at any Extraco ATM. Click Here for video instructions on changing your PIN at an Extraco ATM.