You're important to us, and we want your experience with Extraco to be world-class. Have a compliment, question or concern you'd like to share with us? You can access Extraco's Customer Care Center three ways--via email, online chat, or phone--whichever way works best for you.

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Email Us

Click Email Us to work directly with a representative.

Switch Kit

Welcome to Extraco Banks. We’ve developed a SWITCH KIT to help you transfer your direct deposit, change automated withdrawals, and more.

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Check balances, transfer funds, verify transactions through Phone24. Simply dial 1-800-522-3972 and enter your account number and either your full social security number if this is your first use, or the access code you have created

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Online Chat

Click to work directly with a representative.
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Fraud After Hours

Need help with Fraud after hours, call:
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Call Toll Free

866.EXTRACO (866.398.7226)

Monday through Friday: 7am to 11pm

Saturday: 8am to 5pm

Sunday: 9am to 5pm

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Client Surveys

Extraco uses Satmetrix as an independent third party survey provider. If you receive a survey invitation from with the Satmetrix brand at the bottom of the email, it is safe to participate.

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Communication Preferences

Click Sign Up to be added or modify your preferred method of communication with Extraco Banks. You may update your preferences as often as you’d like.

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Changing Your Debit Card PIN

Easily change your debit card PIN by calling 1-888-793-4364, or at any Extraco ATM. Click Here for video instructions on changing your PIN at an Extraco ATM.

Extraco Banks

Got a question? 1.866.EXTRACO or 1.866.398.7226


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