Image eBank Assistance Request Needing assistance with the new eBank platform? Submit a request and we will contact you shortly. You must have JavaScript enabled to use this form. Indicates required field What issue do you need assistance with? Select an Issue Missing Accounts Missing Feature Locked Out of Account Other… Please describe your issue in detail. Please Use Self-Reset Option Immediately unlock your account using the self-reset option by visiting eBank using a desktop computer and pressing Forgot My Password. This will unlock your account. This cannot be done from the mobile app. Please attempt this method before submitting a form request for assistance. Contact Information Full Name Phone Number Email The best email address to reach you about this request. Primary Account Information Information for the account you currently have access to. Account Name First and last name as it appears on your account. Last 4 of Account Number Missing Account Information Information for the account(s) you are missing on Extraco eBank. Missing Account 1 Missing Account Type - Select -PersonalBusiness Last 4 Missing Account Number Last 4 of account number required. Relationship to Missing Account Holder Relationship to the account holder of the missing account. If other, please explain. Missing Account 2 Missing Account Type - None -PersonalBusinessn/a Last 4 of Missing Account Number Relationship to Missing Account Holder Missing Account 3 Missing Account Type - None -PersonalBusinessn/a Last 4 of Missing Account Number Relationship to Missing Account Holder Additional Notes or Requests What feature is missing from your account? Please describe.