Customer Care

You're important to us, and we want your experience with Extraco to be world-class. Have a compliment, question or concern you'd like to share with us? You can access Extraco's Customer Care Center three ways--via email, online chat, or phone--whichever way works best for you.

Email:

Have a question?
Go to Contact Form

Online Chat:

Need help now?

Go to Online Chat

Click to Call:

Would you like a Customer Care Relationship Manager to call you?

Go to Live Call

Phone:

Prefer to call Customer Care on your own time?
During regular business hours, call:
866.EXTRACO (866.398.7226)
8:00 A.M. to 6:00 P.M. Monday through Friday
8:00 A.M. to 1:00 P.M. Saturday
Closed on Sunday

Customer Feedback:

Let us know how we're doing
Go to Feedback Form

Client Surveys:

If you receive a survey invitation from extracosurveys@allegiancetech.com, this is a valid Extraco Banks survey and it is safe to participate. We use Allegiance as our independent third-party survey provider. We currently send out the following customer surveys:

• New Customer Survey
• Annual Top Customer Survey
• Customer Pulse Survey
• Extraco Lines of Business Surveys